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Please read about our available product warranties.
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have four methods of shipment available: Small Parcel, Truck Freight – Back of Truck, Truck Freight – Threshold, and various levels of White Glove services: Small Parcel – Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” Be sure to include your name and tracking number on the note.
Truck Delivery – Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways. (1) Once your merchandise arrives at the delivery agent's pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customer's responsibility to transport the product(s) inside, although several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.
Truck Freight Threshold – This method is just like “Truck Freight – Back of Truck” (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services
If your item is damaged, please note the delivery ticket and refuse. If you simply are not satisfied, you can return the item for full refund but must pay the shipping both ways. We will be happy to answer as many questions as needed so that you can be comfortable with your purchase.
At Inside Out Furniture Direct we strive to offer you quality merchandise and excellent customer service. We will be happy to answer as many questions as needed so that you can be comfortable with your purchase before you ever receive it. Simply return your non-damaged item(s) to us in the original packaging and in "ready to sell" condition within 14 days of purchase and we will issue you a 100% refund. A credit will be issued to the same credit card which was used to process your order. Outdoor furniture, special orders and sale items are not refundable! Because the initial shipment to you is FREE, you will be responsible for all return shipping costs back to us. Online purchases may not be returned to our retail store location.
Should you receive an item that has been damaged in transit, or that possesses a manufacturing defect, please contact our Customer Service and Sales Center immediately within 1 to 3 business days after delivery. Item must be shipped back with original contents and original packaging. Inside Out Furniture Direct will issue a call tag, so please contact us as soon as possible We can be reached at 800-876-8985 even during delivery if you have any questions or concerns. If there is visible damage to the packaging, open the package carefully and inspect the product before you sign for or accept the delivery. If the product appears to be damaged, you may choose to accept or refuse delivery of the damaged item(s) and should call our Customer Service and Sales Center at 800-876-8985 immediately for resolution.
Please open and examine your merchandise at your earliest opportunity. Should there be any defect or damage to the item(s), please retain all packaging, and contact us within 1-3 days of receipt.
Please carefully inspect your delivery upon arrival, and keep original shipping/packaging materials intact. Should the package appear to have damage upon delivery, please note "DAMAGED" when you sign bill of lading or delivery receipt, or refuse delivery. Please contact our Customer Service and Sales Center at 800-876-8985 immediately so that resolution with the carrier can be initiated.
For all of your customer service needs contact us directly by using one of the following options:
*Failure to follow or adhere to all details of our return policy for can result in a partial or full charge for the replacement item(s).