We are pleased to offer Free Standard Shipping for our customers within the continental United States on all items offered on our website. For orders shipped outside the contiguous 48 states, we use preferred shippers to guarantee you the lowest possible shipping charges on your order. Should it be determined that we cannot deliver to your address, we will make the necessary adjustments after we contact you by phone. Items will be shipped using standard ground service unless you choose another delivery option (see below). You can trust that your order will be quickly processed and safely delivered.
When you place an order with InsideOutFurnitureDirect.com we will estimate delivery dates based upon the availability of your item(s), shipping method to be used and your shipment's destination. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your purchase is dispatched for delivery you will receive an email with the carrier name and tracking number. We encourage you to track your purchase/shipment online or over the phone with the carrier directly. Most transportation companies are able to provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of your shipment. Delivery times may change depending on the carrier, your address, weather related issues, and holidays.
FREE Small Parcel Shipments
Whenever possible we will ship smaller, lighter items (within the size limitations accepted by these carriers) via UPS, FedEx, or USPS. You can track your delivery using http://www.UPS.com/tracking/tracking.html, https://www.FEDEX.com/fedextrack/, or https://tools.USPS.com/go/TrackConfirmAction!input.action using the tracking number that will be emailed to you. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item should arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the manufacturers' warehouse. We do not require an adult signature for small parcel deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
FREE Curbside Delivery
Delivery for large/heavy/oversize items will be shipped by a motor freight carrier (also known as a common carrier or transportation company) and will be unloaded by the driver. The items will be unloaded and placed on your property at the spot nearest your driveway or curbside. Customers will be responsible for the items from this point and items WILL NOT be carried any further by delivery persons. Before the delivery, customers will be contacted by the carrier company to coordinate a convenient time during regular business hours to arrange delivery. Most transportation companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm, Monday through Friday. An adult must be present to sign for the delivery. Extraordinary delivery conditions may require an additional fee and in this event, it is the customers' responsibility to directly pay the freight carrier for any additional services performed. Depending on how close you are to the shipping warehouse, your item(s) should arrive between an estimated time of 5 to 8 business days after it leaves the manufacturers' warehouse and may require 2 or more weeks to schedule delivery to low traffic or less-traveled (rural) areas..
Important: The customer is responsible for inspecting all packages before signing and accepting delivery. When accepting freight delivery, take the time to count the number of boxes and/or pallets that you are receiving. You also should make every effort to inspect your items before signing for them. If it is not possible to inspect each item at delivery, make a visual inspection and note any potential damage on the Bill of Lading/Delivery Receipt. You may also sign "Pending Inspection" to help protect your purchase. This is critical. Should your purchase arrive damaged, then the responsibility of the damage falls to the freight company, and any/all claims should be submitted to them. Be proactive: take a few minutes to make sure your purchase arrives without damage. If there is visible damage to the packaging, open the package carefully and inspect the product before you sign for or accept the delivery. If the product appears to be damaged, you the customer may choose to accept or refuse delivery of the damaged item(s) and should call our Customer Service and Sales Center at 239-450-9296 immediately for resolution.
Inside Delivery (additional charges will apply)
An inside delivery option is available at an additional charge for customers who do not have the necessary equipment or ability to move their shipment from the curb. An inside delivery is described as no more than 50 feet inside the first-floor doorway, garage, or covered area of your choice. Before the delivery, customers will be contacted by the carrier company to coordinate a convenient time during regular business hours to arrange delivery. Most transportation companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm, Monday through Friday. An adult must be present to sign for the delivery. Fees for this type of service will be determined on a case-by-case basis when you call 239-450-9296 to place your order. Extraordinary delivery conditions may require an additional fee and in this event, it is the customers' responsibility to directly pay the freight carrier for any additional services performed. Depending on how close you are to the shipping warehouse, your item(s) should arrive between an estimated time of 10 and 14 business days after it leaves the manufacturers' warehouse and may require 2 or more weeks to schedule delivery to low traffic or less-traveled (rural) areas.
Important: The customer is responsible for inspecting all packages before signing and accepting delivery. When accepting freight delivery, take the time to count the number of boxes and/or pallets that you are receiving. You also should make every effort to inspect your items before signing for them. If it is not possible to inspect each item at delivery, make a visual inspection and note any potential damage on the Bill of Lading/Delivery Receipt. You may also sign "Pending Inspection" to help protect your purchase. This is critical. Should your purchase arrive damaged, then the responsibility of the damage falls to the freight company, and any/all claims should be submitted to them. Be proactive: take a few minutes to make sure your purchase arrives without damage. If there is visible damage to the packaging, open the package carefully and inspect the product before you sign for or accept the delivery. If the product appears to be damaged, you the customer may choose to accept or refuse delivery of the damaged item(s) and should call our Customer Service and Sales Center at 239-450-9296 immediately for resolution.
White Glove Delivery (additional charges may apply)
White Glove Delivery for large/heavy/oversize items will be available for an additional shipping charge (for exceptions, see below concerning orders of Hanamint Outdoor Furniture). For a White Glove Delivery, professionals will bring the item(s) into your home, place products in the area(s) you designate, unpack your entire shipment, inspect it, assemble it, and remove packaging materials as needed. Before the delivery, customers will be contacted by the carrier company to coordinate a convenient time during regular business hours to arrange delivery. Most transportation companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm, Monday through Friday. An adult must be present to sign for the delivery. Extraordinary delivery conditions may require an additional fee and in this event, it is the customers' responsibility to directly pay the freight carrier for any additional services performed. Depending on how close you are to the shipping warehouse, your item(s) should arrive between an estimated time of 14 and 21 business days after it leaves the manufacturers' warehouse and may require 2 or more weeks to schedule delivery to low traffic or less-traveled (rural) areas.
If you find it necessary to delay the shipment of your purchase(s), we will delay shipment to you if the time frame is reasonable and warehouse space permits. This would be determined on a case-by-case basis. Orders that exceed this policy and/or time frame will incur storage charges.
Customer Service and Sales Information
For all of your customer service needs contact us directly by using one of the following options:
Email: Sales@InsideOutFurnitureDirect.com
Phone: 800-876-8985